RMCAudioDirect.com

• We ship Fedex Ground, Fedex Express, and use LTL carriers for large or oversized shipments.
  

• In stock products ordered by 3 P.M. (est)*, will ship the same day in most cases. After 3 P.M., in stock orders are processed and leave our warehouse within 24 hours. (excluding Saturday, Sunday and holidays.) Fedex Express picks up at a later time and orders placed by 4PM EST will ship the same business day.
  *Estimated delivery times do not count weekends or holidays. You will receive a ship confirmation via e-mail which will include your tracking number/s and expected date of delivery.

• All shipments are sent Signature Required by default.
  You must notify us in writing if you want to waive the signature requirement. E-mail is okay There is also an option to waive the Signature when you order online. We do not suggest having your gear delivered without a signature. RMC Audio and the carrier will not accept responsibility for gear left unattended on your door step. The signature requirement cannot be waived for apartment complex deliveries for Truck shipments OR for items worth more than $500 with FedEx. If you have a unique situation give us a call at 1-877-222-7457 and we will try to work something out that works for you.
  
  
• Online orders must ship to the registered U.S. address for the card.
  Alternate shipping addresses subject to management approval and will delay your order. If you have purchased from us before or are a regular customer this is not a problem. To avoid delays on your order add the alternate shipping address to your account by calling the Customer Service number on the back of your credit card and request that the alternate shipping address be added to the "notes" section of your account. Only the cardholder can do this. This has become common practice so you will have to do this anywhere you buy.
  
  
• Your shipment will arrive in the factory carton.
  It will be double boxed where practical. Large or heavy products may have additional packing inserted to insure safe arrival to you. Sometimes an items has to ship via LTL carrier. If you have trouble getting large trucks in your area let us know. Items such as GK amps are inspected and tested before we ship them. Boxes that arrive from the factory that look damaged are inspected and resealed from time to time.
  

• We insure every item we ship.
  Contact us immediately if your shipment arrives damaged and keep all packaging. RMC Audio will have the damaged gear picked up and send you a replacement at no cost to you. We know how to pack gear so damaged shipments are rare.
  

• If you need your gear shipped priority,
  We use FedEx Air for time critical shipments and you only pay the charges that exceed regular ground delivery. In stock Express orders placed by 4PM EST will ship the same business day.
  

• All purchases must be pre paid.
  We accept Visa, Mastercard, Discover, American Express, RMC Platinum cards, PayPal, Money orders, Wire transfers, Certified checks, Business checks and Personal checks. Business and Personal checks must clear our bank before your gear can be shipped. This typically delays your delivery date by seven days. Payment must be drawn on US funds. No COD's. If you are a Government Entity or School and would like to use a purchase order please call us at 1-877-222-7457 to discuss your options. Terms for PO's are NET 30.
  

• Orders containing multiple items to reach $100.00 must ship complete to qualify for free shipping.
  
  
• Due to some manufacturer restrictions and product support issues, we do not ship out of USA for some items. We cannot ship Roland, Yamaha, Mackie, GK,  and
  

We have noticed many online music stores offering free shipping. On closer inspection we also noticed the majority of what they sell is excluded from their free shipping policy and you won't find out until the end of the transaction.

Our shipping is FREE. No surprises. No Cheez rubbed on your neck.