RMCAudioDirect.com

If within 35 days of invoice you are not satisfied with a product, RMC will offer either:

A full store credit less our shipping cost, toward any other product we carry of equal or greater value.
                                                            or
Issue a refund less our shipping costs and a 10% restocking fee. Some items carry a 20% restocking fee.

• Recorders are subject to a 20% restocking fee.

• Products must be in new condition.
  All factory packaging must be included, complete with unmarked manuals and warranty papers.
  Gear that has been scratched while rack mounted, bumped, rained on, set on fire, dropped, slept on by your cat, written on with magic marker, or otherwise damaged due to misuse or negligence cannot be exchanged or returned. If such an item is returned to us it will either be sent back to you freight collect or a hefty restocking fee will be charged depending on the item's condition.

• Returned products will be evaluated.
  All exchanges or refunds will be completed only after we have received and evaluated the condition of the gear. This may take up to 7-10 working days after we get the returned item back in our warehouse.
  

• Items that cannot be exchanged or returned include:
  Computer Interfaces bundled with software, Drum Heads, drum sticks, instrument strings, handheld microphones ie: SM58, Beta58A ( studio condenser mics must be used with popscreens and will be inspected and tested carefully upon return ), Headphones, In-ear Monitors ( the earbuds ), CD-ROM's, Videotapes, Software, Sound Cards and Software Plug-Ins. If you order a computer interface or software please make sure it is compatible with your system before you order it.
  

• Special Orders and Closeouts cannot be exchanged or returned.
  Deposits for canceled Special Orders are not refundable; this applies to low demand and obscure items that we do not normally stock. These products will be marked Special Order on our website. Also, once an order is placed for something that has to be ordered it is immediately subject to a 10% restocking fee if the order is cancelled. Even if it has not arrived to our warehouse yet. Sometimes gear is drop-shipped straight from the manufacturer. Anything that is drop-shipped from the manufacturer will be subject to a 10% restocking fee if the order is canceled. 

Return Instructions

• Call to obtain a Return Authorization number.
  Items shipped back without an RA number will be refused. All RA numbers are voided 10 days after their issue date.
  If the exchange or return is not back to us within the 10 days, the shipment will be refused by our receiving department.

• Double box the item and write the RA number on the outer box.
  Do not write or mark on the product box.

• Ship returns via the same carrier and method we used to ship the item to you.
  Protect your investment and insure any gear you return. We do not accept packages that are damaged en route to us. Items missing packaging, cables, owners manuals etc will be charged a 10% restocking fee.
  Do not use the US Postal service. We cannot accept boxes from them as they deliver mail to a drop-box.